Tier One Training
- September 5, 2012 - September 5, 2012
- 7:30AM - 3:30PM
An accessible version of this document is available upon request.
This is introductory training for Area Agency on Aging staff and volunteers who work with the Long Term Care Ombudsman Program.
Training hours are 8:30 AM - 4:00 PM.
There is no charge for this training but pre-registration is necessary. Space in this class is limited. If you need to cancel, please do so promptly to enable other potential participants to register and so that we have an accurate count for breaks and meals.
NOTE: Additional Pilots and Backyards may occur. The Standardized Local Ombudsman Orientation must be completed by all registrants prior to attending. Contact your ROC for questions or information.
Registration deadline is two weeks prior to the scheduled session.
There will be no charge for cancellations made up to 72 business hours before each session. Cancellations received after the 72 hour deadline and registered no shows will be billed. A confirmation of your registration and directions will be mailed one week prior to the session. If you have questions, need special accommodations due to dietary needs, vegetarian diet, a disability, an allergy, or a medical situation of any kind, please contact Jordan Tingley or Nancy Orlowski at 717-541-4214, or email firstname.lastname@example.org or email@example.com,.
- Welcome/Overview of the Session
- Orientation Review
- Communication Skills
- Confidentiality Issues
- Observation Skills
- How to Make Facility Visits
- Giving a Voice to Quality of Life
- When Questions and Concerns Arise
- Documentation Needs
- Review and Wrap-up/Evaluations
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